Masterful Interruptions

[Why interruptions kill negotiations & what to do about it]

In today's world, everyone's opinion is a tweet away.

The art of conversation is losing its charm. Interrupting is often seen as a minor social faux pas.

But, interrupting is worse than we realize.

Here's why it's more than rude, and what we can to correct our (and other’s) behavior.

1. The Lost Art of Conversation

Interrupting someone mid-sentence disrupts the natural ebb and flow of dialogue. Frank Lebowitz's words resonate here, "The opposite of talking isn't listening. The opposite of talking is waiting."

True conversation is about give and take. Each person's contribution is valued and awaited.

2. A Sign of Disrespect 

When we cut someone off, we're saying, "What I have to say is more important."

This can make the speaker feel undervalued.

Most people do not listen to understand. They listen to reply.

Selfishly, if you're talking, you're repeating what you already know.

If you're listening, you might learn something new.

3. The Me-First Attitude 

Constant interruptions signal impatience and self-centeredness. Dale Carnegie advised, "To be interesting, be interested."

He showed the importance of shifting focus from our ideas to engaging with others. This opens up a space for diverse perspectives and enriches our interactions.

4. Listening: A Lost Skill 

By interrupting, we short-circuit the process of deep listening and understanding.

As Epictetus put it: "We have two ears and one mouth so that we can listen twice as much as we speak."

He reminds us of the value of listening. It not only shows we care, but also helps us understand.

5. The Ripple Effect of Negativity 

In many conversations, interruptions are the norm. But sadly, they create a hostile environment.

We often listen to the person that speaks up the most.

But does that mean they're right?

The negative impact of interrupting someone cannot be understated.

But what can we do about it?

I put together three actionable tips anybody can use starting today.

  1. Self-Reflection

Catch yourself interrupting someone, apologize and let them finish.

Count to three before you speak.

If someone else jumps in before you, don't worry.

Your turn will come. Humans notice when someone was about to say something.

You might have noticed that ;).

  1. Be the Change 

Talk slowly and take time to think. People might interrupt you at first.

But they will soon notice the pace of the conversation has changed.

Their pace will match yours.

  1. Gentle Reminders 

If someone interrupts, a polite "Let's finish that thought" can remind everyone to listen.

  1. Be on point

This one is tough, but be clear and concise in your communication.

Taking the time to do #2 will help with this.

The above will create an environment of trust & knowledge sharing.

Perfect for a successful negotiation.

Use them to become a better negotiator today!

Happy negotiating,

Gereon

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